Rosemary & Co are here to serve you with a high quality product at a competitive price. If you have any suggestions or comments on our products or this site please email us
* Back orders
At certain times of year our stock takes a real ‘hit’ particularly around September – which is when the school/college terms begin & just before Christmas. If we are out of stock on any item we will attempt to contact you and keep you informed. Usually the delay is only a few days – as a manufacturer we don’t have to ‘wait’ for further supplies we make our own! Sometimes on the larger Kolinsky Sable brushes we only ‘make to order’ – again you will be advised at the time of placing your order. We usually send part-orders that day so you won’t be kept waiting for everything. If you prefer to receive your order completed then let us know and we will post out in one go.
* Credit card payments
We accept all credit and debit cards on this site except for Discover & Revolut. If you are shopping from outside the UK then your card company will convert the currency for you – we invoice out in Pounds Sterling. Your card details are safe as we only use payment gateways with the highest security – we do not personally store any details.
* Prefer to order by post
Then please complete the order form or write what you would like on a sheet of paper and post or fax to us at the address / fax number shown on this site. Please make cheques and bankers drafts out to Rosemary & Co – we do not accept cash by post. Once we receive your order we will of course process as speedily as possible.
* VAT – Value Added Tax
We have now been given the official government guidelines for BREXIT involving VAT (taxes), which you may know is 20% of your order value. From the 1st of January 2021 we now do not have to charge VAT to any customers outside of Great Britain.
However, we are getting feedback from customers that local import duties may still apply. We urge all European customers to check with the government guidelines about import costs and duties that may occur before placing an order.
We reserve the right to charge a 10% re-stocking fee on any returns which are not defective by manufacture. We will gladly organise a swap for you if you ordered incorrectly or wish you had a different item, in this case we will normally pay postage for you with compliments BUT on larger items, or overseas customers we may need to charge the postage at cost. We will go above and beyond to help you with returns and swops, but in all instances, these will be at the discretion of the company, and will be dealt with reasonably and fairly.