Delivery & Returns – 2022

Postage Update: Royal Mail affecting UK customers.

Dear customers,
Due to the amount of strikes Royal Mail are intending at the end of November 2022, we have worked with ‘The Delivery Group’ to maintain the flow of mail for us all. Royal Mail will not be an option for UK customers at checkout during this period. We will continue to use Royal Mail before and after the strikes. We hope this gives you peace of mind that during ‘e-commerce’s busiest period i.e. pre-Christmas, we will continue to be able to serve you. Thank you for your understanding and of course your order.

Please note that the alternate couriers, Yodel and DPD are now under great pressure at present by taking on a lot of Royal Mails deliveries due to their strikes. Please be patient they are doing their best to get orders to you as fast as they can. We apologise on their behalf for any potential delays.
Kind regards,
The Rosemary & Co Team

To view the last posting dates for a Christmas delivery with Royal Mail, please click here

For all other information regarding Royal Mail, please visit their website here.

To view the last posting dates for a Christmas delivery with The Delivery Group (Utrak, Xpect and ETrak), please click here

*Please note: The last posting dates are correct at the time of publication and are subject to change.

Shipping Terms – Updated November 2022

UK Mainland Delivery*

Cost Shipping Method Estimated Time
£2.60 yodel UTRAK 2-3 Day Delivery
Free (Over £40) yodel UTRAK 2-3 Day Delivery
£3 Royal_Mail logo Royal Mail 48 Parcel 2-3 Day Delivery
£4.75 yodel XPECT 2 Day Delivery
Free (Over £200) yodel XPECT 2 Day Delivery
£6.50 dpd DPD 1-2 Day Delivery

Important Notice: Please note the Rosemary & Co offices are closed during weekends so orders placed on Friday will not be delivered until the following week. YODEL and DPD may deliver on Saturday subject to availability in your area.

*Northern Island, Isles of Scilly, Isle of Wight, Scottish Highlands, Scottish Islands, Isle of Skye, Jersey, Guernsey and Isle of Man are subject to individual prices calculated at checkout.

European Union Delivery

Cost Shipping Method Estimated Time
Quote at checkout fedex-1-282177 Fedex Tracked 1-4 Working Days
Quote at checkout etrack logo ETRAK: Italy, Sweden, Spain  4-6 Working Days
Quote at checkout etrack logo ETRAK: Denmark, Portugal 5-9 Working Days
Quote at checkout etrack logo ETRAK: Ireland, Netherlands  2-4 Working Days
Quote at checkout etrack logo ETRAK: France, Germany 3-5 Working Days
Quote at checkout etrack logo ETRAK: Malta  6-10 Working Days

 

Important Notices for European Customers – updated November 2022:

  • All shipping services to Ukraine, Russia and Belarus are suspended

We remain focused on the wellbeing and safety of our shippers and couriers, who are closely monitoring the situation and we will update when we get more information.

IOSS

We want to make you aware that we have IOSS implemented on our website.

IOSS (Import One Stop Shop), allows us to collect VAT on orders to EU below €150. The €150 net threshold is calculated before adding VAT and shipping. This will mean that orders will pass through customs smoothly and quickly and there will be no hidden charges. For EU businesses that are registered for VAT, we will send deliveries under the DDU service which means that our courier will contact you when the parcel reaches customs and request payment of VAT and duty fees (if any). In this way the VAT can be reclaimed on your usual monthly or quarterly VAT return. Please put your VAT/EORI number within your order notes.

  •  Swedish customers – Please check your latest government guidelines here.

USA Delivery

Postage Update: Royal Mail affecting USA customers.

Dear customers,
Due to the amount of strikes Royal Mail are intending at the end of October/throughout November 2022, we have worked with ‘The Delivery Group’ to maintain the flow of mail for us all. Royal Mail will not be an option for USA customers at checkout during this period. We hope this gives you peace of mind that during ‘e-commerce’s busiest period i.e. pre-Christmas, we will continue to be able to serve you efficiently and on time. Thank you for your understanding and of course your order.
Kind regards,
The Rosemary & Co Team

Cost Shipping Method Estimated Time
Quote at checkout fedex-1-282177 Fedex International Priority 2-3 Working Days
Quote at checkout fedex-1-282177 Fedex Connect Plus  3-5 Working Days
Quote at checkout etrack logo ETRAK/USPS 5-8 Working Days
Quote at checkout Royal_Mail logo Royal Mail Tracked/USPS 10-14 Working Days

Important Notice: Please note we cannot ship Kolinsky Sable to the USA

USA CUSTOMERS: As agreed in the Trade Facilitation and Trade Enforcement Act of 2015 from March 10 2016 the minimal value of a shipment of merchandise imported by one person from UK to USA on one day has been increased to $800.

For more details please click on the link below:

https://www.cbp.gov/newsroom/national-media-release/de-minimis-value-increases-800

Non-EU and Other International Orders

Cost Shipping Method Estimated Time
Quote at checkout Royal_Mail logo Royal Mail Tracked 10-14 Working Days
Quote at checkout fedex-1-282177 Fedex Tracked 3-5 Working Days
Quote at checkout  etrack logo ETRAK Tracked

Canada, Australia and New Zealand

7-11 Working Days
Quote at checkout  etrack logo ETRAK Tracked

Brazil

9-13 Working Days
Quote at checkout  etrack logo ETRAK Tracked

India

11-15 Working Days
Quote at checkout  etrack logo ETRAK Tracked

Singapore

6-10 Working Days
Quote at checkout dpd DPD Direct

(India Only)

10–14 Working Days

World Wide Important Notices:**Tracked: A tracking number will be provided and your parcel must be signed for.

Canadian Customers – Please note that any order over the value of $10 CAD may incur a customs fee. This fee is based on the value of your order and cannot be predicted by us. This is Canadian Customs standard fee, and out of our control.

Bulky Items – Large items such as brush cases, paint sets and mahl sticks are currently only available to ship to certain countries. These are the UK, USA, Canada, UAE, Australia and New Zealand. We are working on opening up more countries as soon as possible.

Please contact us for more information.

Returns

We are happy to issue a credit note or refund for any items returned to us in fully saleable condition within 28 days of receipt of your order. The customer pays the return postage and ensures items are packed securely thus preventing damage on the return journey. Short-falls or order errors should be notified within 7 days. For international returns, we ask you state on your packet “Returns – No Commercial Value”.

We reserve the right to charge a 10% re-stocking fee on any returns which are not defective by manufacturer. We will gladly organise a swap for you if you ordered incorrectly or if you wish you had a different item, in this case though we cannot pay the postage/courier charge either way. We will go above and beyond to help you with returns and swaps, but in all instances, these will be at the discretion of the company and will be dealt with reasonably and fairly.

Import Duty

As a company, we are not responsible for any import duties or taxes your country may require you to pay. It is your responsibility to check your import authorities terms & conditions for these costs. We are also not allowed, by law, to manipulate invoices or change the total amount for you.

Cancellations

If for any reason you wish to cancel your order and it hasn’t left our premises then we will need to charge the fee that the Bank/Paypal charge us. If the order has left the premises then further charges may apply.

Refunds

We always endeavour to issue refunds as quickly as possible, and through the same payment method you originally made. Refunds can take 3-5 workings days, depending on the speed of the bank!