Delivery & Returns – 2021

Covid 19 Update – 11th June 2021
Thank you for your patience during this time. We are working on all of our customers orders as quickly as we can, however our usual rapid service is slightly affected due to social distancing and shift patterns within our team at this time. As predicted, the mail across the world is slower than normal with record numbers of packets being sent world-wide. As the world is shopping more than ever online, the postal systems are struggling to keep up. We can only but ask for your patience during this time. We highly recommend Fedex outside the UK or DPD for the UK at this time. We know it’s more expensive, but it is worth it to guarantee a quick delivery. Stay safe and well and Happy Painting!

 Shipping Terms – Updated June 2021

UK Mainland Delivery

Cost Shipping Method Estimated Time
Free Royal Mail Tracked 48
(orders over £40)
1 – 2 working days
During Covid-19 this can be between 2-6 working days.
£3.00 Royal Mail Tracked 48
(orders under £40)
1 – 2 working days
During Covid-19 this can be between 2-6 working days.
£5.75 DPD Courier Next Working Day (if ordered before 12pm)
Order before 12pm weekdays for 1-2 day (Mon-Fri) delivery. We are trying to enable a Saturday service, but at this time if DPD orders are placed on Fridays they will be delivered the following Monday.

European Delivery

Important Notice for European Customers – We want to make you aware that some countries in Europe are charging Tax and Duty at port of entry. For more information about these duties and taxes, please check on your own government website.

Our cost for delivery varies from country to country within the EU. Please see quote at checkout.

Please note, if you select Airmail delivery, there is no tracking information provided with this service.

USA Delivery

Cost Shipping Method Estimated Time
Quote at checkout

(starting from $22.88)

Fedex Priority Courier  1-2 Working Days
During Covid-19 there could be a delay, but 98% of our packets are hitting this target. 
Quote at checkout

(starting from $14.10)

 Fedex Connect Plus 2-4 Working Days
During Covid-19 there could be a delay, but 95% of our packets are hitting this target. 

Please note we cannot ship Kolinsky Sable to the USA only.

Important Notice

USA CUSTOMERS : As agreed in the Trade Facilitation and Trade Enforcement Act of 2015 from March 10 2016 de minimis value of a shipment of merchandise imported by one person from UK to USA on one day has been increased to $800.

For more details please click on the link below:

https://www.cbp.gov/newsroom/national-media-release/de-minimis-value-increases-800

International Orders

Cost Shipping Method Estimated Time
Quote at checkout International Tracked & Signed 10-14 Working Days
During Covid-19 this can take up to 4-6 weeks at the moment. Where you can, we recommend to go with Fedex for a quicker, guaranteed service
Quote at checkout Fedex Courier 2 – 4 Working Days
During Covid-19 this can be 4-7 working days

**Tracked: A tracking number will be provided and your parcel must be signed for.

Important Notice

Canadian Customers – Please note that any order over the value of $10 CAD may incur a customs fee. This fee is based on the value of your order and cannot be predicted by us. This is Canadian Customs standard fee, and out of our control.

Returns

We are happy to issue a credit note or refund for any items returned to us in fully saleable condition within 28 days of receipt of your order. The customer pays the return postage and ensures items are packed securely thus preventing damage on the return journey. Short-falls or order errors should be notified within 7 days. For international returns, we ask you state on your packet “Returns – No Commercial Value”.

We reserve the right to charge a 10% re-stocking fee on any returns which are not defective by manufacturer. We will gladly organise a swap for you if you ordered incorrectly or if you wish you had a different item, in this case though we cannot pay the postage/courier charge either way. We will go above and beyond to help you with returns and swaps, but in all instances, these will be at the discretion of the company and will be dealt with reasonably and fairly.

Import Duty

As a company, we are not responsible for any import duties or taxes your country may require you to pay. It is your responsibility to check your import authorities terms & conditions for these costs. We are also not allowed, by law, to manipulate invoices or change the total amount for you.

Cancellations

If for any reason you wish to cancel your order and it hasn’t left our premises then we will need to charge the fee that the Bank/Paypal charge us. If the order has left the premises then further charges may apply.

Refunds

We always endeavour to issue refunds as quickly as possible, and through the same method you originally made payment. Refunds can take 3-5 workings days, depending on the speed of the bank!