Delivery & Returns – 2022

Shipping Terms – Updated June 2022

UK Mainland Delivery*

Cost Shipping Method Estimated Time
Free Royal_Mail logo Royal Mail 48 Parcel

(orders over £40)

2 – 3 working days
£3.00 Royal_Mail logo Royal Mail 48 Parcel

(orders under £40)

2 – 3 working days
£6.50 dpd DPD Courier Next Working Day (if ordered before 12pm)

Order before 12pm weekdays for 1-2 day (Mon-Fri) delivery. If DPD orders are placed on Fridays they will be delivered the following Monday.

*Isles of Scilly, Isle of Wight, Scottish Highlands, Scottish Islands, Isle of Skye, Northern Island, Jersey, Guernsey and Isle of Man are subject to individual prices calculated at checkout.

European Union Delivery

Cost Shipping Method Estimated Time
Quote at checkout fedex-1-282177 Fedex Tracked 1-4 Working Days

Important Notices for European Customers – updated June 2022:

  • All shipping services to Ukraine, Russia and Belarus are suspended

We remain focused on the wellbeing and safety of our shippers and couriers, who are closely monitoring the situation and we will update when we get more information.

IOSS

We want to make you aware that we have IOSS implemented on our website.

IOSS (Import One Stop Shop), allows us to collect VAT on orders to EU below €150. The €150 net threshold is calculated before adding VAT and shipping. This will mean that orders will pass through customs smoothly and quickly and there will be no hidden charges. For EU businesses that are registered for VAT, we will send deliveries under the DDU service which means that our courier will contact you when the parcel reaches customs and request payment of VAT and duty fees (if any). In this way the VAT can be reclaimed on your usual monthly or quarterly VAT return. Please put your VAT/EORI number within your order notes.

  •  Swedish customers – Please check your latest government guidelines here.

USA Delivery

Cost Shipping Method Estimated Time

Quote at checkout

fedex-1-282177 Fedex International Priority 2-3 Working Days
Quote at checkout fedex-1-282177 Fedex Connect Plus 3-5 Working Days
Quote at checkout Royal_Mail logo Royal Mail Tracked/USPS 10-14 Working Days

Important Notice: Please note we cannot ship Kolinsky Sable to the USA

USA CUSTOMERS: As agreed in the Trade Facilitation and Trade Enforcement Act of 2015 from March 10 2016 the minimal value of a shipment of merchandise imported by one person from UK to USA on one day has been increased to $800.

For more details please click on the link below:

https://www.cbp.gov/newsroom/national-media-release/de-minimis-value-increases-800

Non-EU and Other International Orders

Cost Shipping Method Estimated Time
Quote at checkout Royal_Mail logo Royal Mail Tracked 10-14 Working Days
Quote at checkout fedex-1-282177 Fedex Tracked 3-5 Working Days
Quote at checkout dpd DPD Direct (India Only) 10–14 Working Days

World Wide Important Notices:**Tracked: A tracking number will be provided and your parcel must be signed for.

Canadian Customers – Please note that any order over the value of $10 CAD may incur a customs fee. This fee is based on the value of your order and cannot be predicted by us. This is Canadian Customs standard fee, and out of our control.

Bulky Items – Large items such as brush cases, paint sets and mahl sticks are currently only available to ship to certain countries. These are the UK, USA, Canada, UAE, Australia and New Zealand. We are working on opening up more countries as soon as possible.

Please contact us for more information.

Returns

We are happy to issue a credit note or refund for any items returned to us in fully saleable condition within 28 days of receipt of your order. The customer pays the return postage and ensures items are packed securely thus preventing damage on the return journey. Short-falls or order errors should be notified within 7 days. For international returns, we ask you state on your packet “Returns – No Commercial Value”.

We reserve the right to charge a 10% re-stocking fee on any returns which are not defective by manufacturer. We will gladly organise a swap for you if you ordered incorrectly or if you wish you had a different item, in this case though we cannot pay the postage/courier charge either way. We will go above and beyond to help you with returns and swaps, but in all instances, these will be at the discretion of the company and will be dealt with reasonably and fairly.

Import Duty

As a company, we are not responsible for any import duties or taxes your country may require you to pay. It is your responsibility to check your import authorities terms & conditions for these costs. We are also not allowed, by law, to manipulate invoices or change the total amount for you.

Cancellations

If for any reason you wish to cancel your order and it hasn’t left our premises then we will need to charge the fee that the Bank/Paypal charge us. If the order has left the premises then further charges may apply.

Refunds

We always endeavour to issue refunds as quickly as possible, and through the same method you originally made payment. Refunds can take 3-5 workings days, depending on the speed of the bank!